How to Return a Product to Supply Stop

At Supply Stop, customer satisfaction is a priority. While the team works hard to ensure every order arrives correctly and meets expectations, there may occasionally be situations where a product needs to be returned.

To make the process as straightforward as possible, Supply Stop is designed to support a clear and simple returns procedure for both individual customers and trade account holders.

Customers can request returns within 30 days of receiving their order, in line with the company’s terms and conditions.

Returning a Product Through My Account

The easiest way to arrange a return is through the Supply Stop My Account area.

Customers simply need to:

1. Log into their account
2. Navigate to their order history
3. Select the relevant order
4. Request a return online

Once submitted, customers receive a returns reference number followed by further instructions from the customer services team explaining the next steps.

This system is designed to make managing orders and returns much quicker for regular customers and trade buyers.

The focus on customer account functionality helps create a smoother and more efficient ordering experience overall.

Support for Customers Without an Online Account

Customers who are not yet registered for My Account can still arrange a return by contacting the customer services team directly.

The Supply Stop support team can assist with:

• return requests
• returns references
• order queries
• product issues
• replacement guidance
• general support enquiries

This customer-focused support approach was highlighted throughout the development discussions, with a strong emphasis on providing responsive assistance and practical solutions.

Important Information When Returning Products

When returning items, customers should ensure:

• products are securely packaged
• parcels are correctly labelled
• goods are transported according to relevant regulations
• hazardous materials are labelled appropriately where required

For lithium-ion or lithium-metal batteries, the relevant health and safety packaging labels must be clearly attached to the parcel before shipping.

Customers are also encouraged to use the official returns label provided with the order documentation or downloadable from the website.

Non-Returnable Products

Due to the nature of certain products and manufacturing processes, some items cannot be returned.

These may include:

• specially manufactured products
• production packaging products
• extended range items
• compromised ESD-sensitive devices

For example, ESD-sensitive products cannot usually be returned if the original shielding packaging has been opened, damaged or altered.

If customers are unsure whether a product qualifies for return, the customer services team can provide guidance before goods are sent back.

Built Around Customer Support

Supply Stop is being developed with long-term customer relationships in mind, particularly for trade customers and repeat buyers.

The platform is designed to support:

• easier order management
• repeat purchasing
• account-specific functionality
• responsive customer service
• streamlined support processes

This helps ensure returns, support requests and account management remain simple and efficient as customer relationships grow over time.