Delivery & Returns
Built for busy workshops, fleets and trade professionals, our delivery and returns process is designed to be fast, reliable and hassle-free. From rapid dispatch to straightforward returns, Supply Stop keeps your orders moving so you can keep your business running efficiently.
Your satisfaction is paramount to us, we’re happy to arrange the return of your products within 30 days of you receiving them (in-line with our terms and conditions).
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How to return a product
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Simply log into My Account to request a return online via your order history.
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You’ll be given a returns reference number, followed by an email from our customer services detailing the next steps.
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If you’re not registered to access My Account, don’t worry, you can call our customer services team on 01632 960000.
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When requesting a return
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- Please use the returns label on your delivery note or click here to download one
- Make sure the items are securely packed, labelled and transported according to all applicable laws and regulations (including those relating to the transport of hazardous materials).
- Our terms and conditions can be found on the support page
- All lithium-ion and lithium-metal batteries must have the relevant health and safety label clearly attached to the package. (Download a Lithium Battery packaging label here)
Non returnable items
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Unfortunately, we can’t accept the return of certain items detailed in the terms and conditions. These include:
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Production packaging products
Extended range products
Specially manufactured products
We also can’t accept the return of ESD sensitive devices, where the original shielding packaging has been compromised e.g. the bag has been opened and resealed, or multiple bags have been stapled together.
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If you’re not sure if the item you’re returning fits within any of these categories, please contact our customer services team for more information via one of the methods listed here that suits you.