Privacy Policy

When you visit our website and use our services, you trust us with your personal information. We take your privacy seriously and are committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding your information.

This privacy policy applies to all information collected through our website and any related services, sales, marketing, or events (collectively referred to as the “Services”).

Please read this privacy policy carefully to help you make informed decisions about sharing your personal information with us.

TABLE OF CONTENTS

  • WHAT INFORMATION DO WE COLLECT?
  • HOW DO WE USE YOUR INFORMATION?
  • WILL YOUR INFORMATION BE SHARED WITH ANYONE?
  • WHO WILL YOUR INFORMATION BE SHARED WITH?
  • DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  • DO WE USE GOOGLE MAPS?
  • HOW LONG DO WE KEEP YOUR INFORMATION?
  • HOW DO WE KEEP YOUR INFORMATION SAFE?
  • DO WE COLLECT INFORMATION FROM MINORS?
  • WHAT ARE YOUR PRIVACY RIGHTS?
  • DATA BREACH
  • CONTROLS FOR DO-NOT-TRACK FEATURES
  • DO WE MAKE UPDATES TO THIS POLICY?
  • HOW CAN YOU CONTACT US ABOUT THIS POLICY?

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information when you:

  • Register an account
  • Place an order
  • Contact us
  • Request information about our products or services
  • Subscribe to marketing communications

The personal information we collect may include:

  • First and last name
  • Business name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details
  • Order history
  • Account login details

Payment Data

All payment transactions are securely processed through trusted third-party payment providers such as Stripe. We do not store full card payment details on our servers.

Information automatically collected

We automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on pages
  • Usage and analytics data

This information helps us improve website performance, security, and user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Analyse website traffic
  • Improve functionality
  • Support marketing and advertising campaigns

You can control cookies through your browser settings.

Information collected from other sources

We may receive limited information from:

  • Public databases
  • Marketing partners
  • Social media platforms
  • Analytics providers

HOW DO WE USE YOUR INFORMATION?

We use your information to:

  • Process and fulfil orders
  • Manage customer accounts
  • Provide customer support
  • Send order confirmations and updates
  • Improve our products and services
  • Send marketing communications (where consent has been given)
  • Prevent fraud and maintain website security
  • Analyse website usage and performance
  • Comply with legal obligations

We may also use your information to personalise your experience and recommend products relevant to your business or purchasing activity.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information when necessary to provide services, comply with legal obligations, or protect our rights.

We may share your information with:

  • Payment processors
  • Delivery and courier providers
  • Website hosting providers
  • Marketing and analytics platforms
  • IT and technical support providers

We do not sell your personal information to third parties.

WHO WILL YOUR INFORMATION BE SHARED WITH?

We only share your information with carefully selected third parties who assist us in operating our business and delivering our services.

For further information about our third-party providers, please contact us directly.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies, tracking pixels, and similar technologies to improve user experience, monitor website performance, and support marketing activity.

You can manage or disable cookies through your browser settings.

DO WE USE GOOGLE MAPS?

Yes. Our website may use Google Maps APIs to provide location-based services and improve user experience.

By using these services, you agree to Google’s Terms of Service and Privacy Policy.

HOW LONG DO WE KEEP YOUR INFORMATION?

We only retain personal information for as long as necessary to:

  • Provide our services
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce agreements

Where possible, data is securely deleted or anonymised when no longer required.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We use appropriate technical and organisational security measures designed to protect your personal information.

However, no online system can be guaranteed to be completely secure, and users submit information at their own risk.

DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to children under the age of 18.

If we become aware that we have collected personal information from anyone under 18, we will take steps to remove the data promptly.

WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights under data protection laws including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise your rights, please contact us using the details below.

Marketing Preferences

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

DATA BREACH

In the event of a personal data breach that poses a risk to your rights or freedoms, we will investigate the incident and notify relevant authorities and affected individuals where legally required.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers include a Do-Not-Track (“DNT”) setting. At present, there is no universal standard for recognising DNT signals, and therefore we do not currently respond to them.

DO WE MAKE UPDATES TO THIS POLICY?

Yes. We may update this privacy policy from time to time to remain compliant with legal and operational requirements.

Updated versions will be posted on this page with a revised effective date.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions regarding this privacy policy or your personal information, please contact us:

Supply Stop
10 Downing St
London
SW1A 2AA
United Kingdom

Email: first.last@domain.com

HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request access to, correction of, or deletion of your personal information at any time by contacting:

first.last@domain.com

We will respond to all valid requests in accordance with applicable data protection laws.