Terms & Conditions

General Terms & Conditions of Sale

1. Introduction

These Terms & Conditions apply to all purchases made from Supply Stop through our website, by telephone, email, or any other sales channel. By placing an order with Supply Stop, you agree to be bound by these Terms & Conditions.

2. Company Information

Supply Stop
10 Downing St
London
SW1A 2AA
United Kingdom

Email: first.last@domain.com

3. Products and Services

Supply Stop supplies products and related services to trade and business customers. All products are subject to availability.

We reserve the right to amend product specifications, pricing, descriptions, and availability without prior notice.

4. Orders

All orders are subject to acceptance and availability.

Once an order has been placed, you may receive an order confirmation email. This does not constitute acceptance of your order. Acceptance occurs once goods are dispatched or services commence.

Supply Stop reserves the right to:

  • Refuse or cancel any order
  • Limit quantities supplied
  • Request additional verification before processing

5. Pricing

All prices displayed are in GBP (£) unless otherwise stated.

Prices may exclude VAT, delivery charges, and additional service fees where applicable.

Supply Stop reserves the right to change pricing at any time without notice.

6. Payment

Payment must be made using approved payment methods.

Trade credit accounts may be offered subject to status and approval.

Failure to make payment within agreed terms may result in:

  • Suspension of supply
  • Interest charges
  • Recovery action
  • Cancellation of future orders

7. Delivery

Estimated delivery dates are provided for guidance only and are not guaranteed.

Supply Stop will not be liable for delays caused by:

  • Courier issues
  • Supplier shortages
  • Adverse weather
  • Industrial action
  • Circumstances outside our reasonable control

Risk in goods passes to the customer upon delivery.

8. Returns and Refunds

Returns may be accepted in accordance with our Returns Policy.

Products must:

  • Be unused
  • Be returned in original packaging
  • Be accompanied by proof of purchase

Certain items may be non-returnable, including:

  • Bespoke or made-to-order items
  • Clearance products
  • Special-order goods

Supply Stop reserves the right to apply restocking charges where applicable.

9. Product Information

Whilst every effort is made to ensure accuracy, product images, descriptions, specifications, and colours may vary.

Customers are responsible for ensuring products are suitable for their intended application.

10. Limitation of Liability

To the fullest extent permitted by law, Supply Stop shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Loss of business
  • Loss of production or downtime

Our total liability shall not exceed the value of the goods or services supplied.

11. Intellectual Property

All website content, branding, logos, images, and materials remain the property of Supply Stop unless otherwise stated.

No content may be copied, reproduced, or distributed without written permission.

12. Website Use

Users must not misuse the website, including:

  • Attempting unauthorised access
  • Uploading malicious software
  • Using automated scraping tools
  • Disrupting website functionality

13. Privacy

Use of personal information is governed by our Privacy Policy.

14. Force Majeure

Supply Stop shall not be liable for failure or delay caused by circumstances beyond reasonable control.

15. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.