How Do I Request an Invoice?

For many businesses, workshops, installers, and trade customers, having quick access to invoices is an essential part of managing purchasing, accounts, and project administration. Supply Stop is designed to make invoice requests simple and accessible through the customer account area, while also providing support from the customer services team when needed.

Whether you need a copy invoice for accounting purposes, VAT records, repeat purchasing, or internal approvals, Supply Stop aims to streamline the process for both individual and trade customers.

Accessing Invoices Through My Account

The easiest way to access invoice-related information is through the Supply Stop My Account area.

Once logged in, customers can:

• view recent orders
• review order history
• check order details
• manage addresses and payment methods
• access account information linked to purchases

The account dashboard is designed to centralise customer information and make account management more efficient, particularly for businesses placing regular or repeat orders.

 

Invoice and Credit Account Support

Supply Stop is also being developed to support flexible account permissions and purchasing methods for different customer types.

Depending on account setup, customers may be able to:

• pay by card
• apply for invoice accounts
• manage trade purchasing
• access customer-specific pricing
• receive account-based discounts

For customers operating on credit terms or invoice accounts, maintaining access to invoices and purchase records becomes an important part of day-to-day account management.

Requesting an Invoice from Customer Services

If you cannot locate an invoice within your account area, or require additional documentation, the Supply Stop customer services team can assist.

Customers may contact the team to request:

• copy invoices
• VAT invoices
• historical order records
• invoice amendments
• account-related purchasing support

This additional support helps ensure businesses can keep accurate financial records while reducing delays in procurement and administration.

Designed Around Business Customers

Supply Stop is being developed with long-term trade relationships in mind. Many customers require a purchasing platform that supports:

• repeat ordering
• invoice payments
• trade accounts
• customer-specific pricing
• bulk purchasing
• simplified account management

By combining online account functionality with responsive support, Supply Stop aims to provide a smoother and more professional purchasing experience for businesses of all sizes.