Acceptable Use Policy
This Acceptable Use Policy (“Policy”) outlines the standards that apply when using the Supply Stop website, services, products, customer accounts, and associated systems. By using our website or services, you agree to comply with this Policy.
Supply Stop reserves the right to suspend or terminate access to our services where misuse, unlawful activity, or breaches of this Policy occur.
1. Purpose of This Policy
This Policy is designed to:
- Protect the security and integrity of our website and systems
- Ensure fair and lawful use of our services
- Prevent misuse, fraud, or harmful activity
- Maintain a safe and professional environment for customers and users
2. Permitted Use
You may use our website and services for lawful business and personal purposes, including:
- Browsing products and services
- Placing legitimate enquiries and orders
- Managing your customer account
- Accessing support information and documentation
- Communicating with our customer service team
You agree to use our website responsibly and in accordance with all applicable laws and regulations.
3. Prohibited Activities
You must not use our website or services to:
Unlawful or Fraudulent Activity
- Commit fraud or impersonate another individual or business
- Submit false or misleading information
- Use stolen payment methods or unauthorised accounts
- Violate any applicable laws or regulations
Website Misuse
- Attempt to gain unauthorised access to systems, accounts, or data
- Introduce viruses, malware, ransomware, or malicious code
- Interfere with website performance or security
- Use automated systems, bots, scrapers, or data harvesting tools without written permission
- Attempt to disrupt or overload our servers or networks
Inappropriate Content or Behaviour
- Transmit abusive, threatening, defamatory, or offensive material
- Upload or share harmful or illegal content
- Use our services to send spam or unsolicited communications
- Engage in activity that may harm Supply Stop, its customers, or suppliers
Intellectual Property Misuse
- Copy, reproduce, distribute, or exploit website content without permission
- Use Supply Stop branding, logos, or imagery without authorisation
- Infringe the intellectual property rights of others
4. Customer Accounts
If you create an account with Supply Stop, you are responsible for:
- Maintaining the confidentiality of your login details
- Ensuring information provided is accurate and up to date
- Restricting unauthorised access to your account
- Informing us immediately of any suspected security breach
We reserve the right to suspend or terminate accounts where misuse or suspicious activity is identified.
5. Orders and Transactions
You agree not to:
- Place fraudulent or speculative orders
- Abuse promotions, discounts, or offers
- Attempt chargeback fraud or payment disputes without valid reason
- Use our services in a way that disrupts fulfilment operations
Supply Stop reserves the right to cancel or refuse orders where fraudulent or inappropriate activity is suspected.
6. Monitoring and Enforcement
We may monitor website and account activity to:
- Detect fraud and security threats
- Maintain service performance
- Investigate breaches of this Policy
- Comply with legal obligations
Where breaches occur, we may take action including:
- Issuing warnings
- Suspending or terminating accounts
- Blocking access to services
- Reporting unlawful activity to authorities
- Pursuing legal action where appropriate
7. Third-Party Services
Our website may include links to third-party services or platforms. Supply Stop is not responsible for the content, security, or practices of third-party websites.
Users access third-party services at their own risk.
8. Changes to This Policy
Supply Stop may update this Acceptable Use Policy from time to time to reflect operational, legal, or security changes.
Updated versions will be published on our website and become effective immediately upon posting.
9. Contact Information
If you have questions regarding this Acceptable Use Policy, please contact:
Supply Stop
10 Downing St
London
SW1A 2AA
United Kingdom